Customer Support

Home 

Questions about your order? Feel free to reach out to our team at orders@rollingstone.com. Please allow 48-72 hours for our team to get back to you. Our Support team’s office hours are 3am - 5pm ET Monday-Friday.  

 

For all other inquiries, please reach out to us here: https://www.rollingstone.com/contact/

COVID-19

  1. How will COVID-19 impact my order?

    During COVID-19, please allow 9 to 12 business days from the time of purchase to the time of shipping for your item to be printed.

    After your order is printed, your order will ship based on the option selected at check out. On average, this is about 9-12 business days for domestic shipments. For international shipments, please allow up to 30 business days.


About Our Products

  1. What is the quality and fit of each item?

    Our team chose each product with the intention of it becoming your go-to T-shirt, day in and day out. All of our products are unisex and are made from a cotton-poly blend. Our -shirts are made of 60% cotton and 40% polyester. Our sweatshirts are made of 75% cotton, 25% polyester.

    Sweatshirt Sizing


    T-Shirt Sizing 

  2. How are my items produced?

    Each item in the Rolling Stone Shop is printed to order and delivered straight to your door.

  3. Can I get a different size or color than what is offered through the store?
    No. If a size, color, or other variant doesn’t appear online, it is not currently available. We plan to offer further sizes and colors in future launches. 

  4. Will there be future collections?
    Yes! Our team is busy at work curating future collections of products which will reflect Rolling Stone’s history. 

Processing Your Order

  1. Where is my order confirmation? Did my order go through?

    If your order went through successfully, you will receive a confirmation email containing the details of your order as well as your confirmation number. This email gets sent to the email address that was used at the time of order placement.

    If you are missing your confirmation email, accidentally deleted it, or for whatever reason can’t find any of your order information, contact us at orders@rollingstone.com and one of our team members will be more than happy to assist you.

  2. Can I combine two orders to save on shipping?

    Unfortunately, no. Orders may be printed by different vendors and therefore may be shipped from two different locations.

  3. When will my card be charged?
    After placing your order, you will be charged for the full cost of your order immediately.

    If you see any additional pending charges on your account, please allow up to 3 business days for them to reverse. If they do not reverse and you believe there has been a billing error, please reach out to us via orders@rollingstone.com.

    If your order is declined because of a payment issue, any temporary transaction will be removed within approximately 3 business days.

  4. When will I receive my order?

    Each item is printed to order after your purchase on our site. This usually takes 4 to 7 business days, but can sometimes take longer if there are any unforeseen product or manufacturing delays.

  5. Can I change my order?
    Please contact us at orders@rollingstone.com and we will be happy to change your order if it has not yet been sent to production. Typically, items are sent to production 1-2 hours after the order is placed. Unfortunately, we are unable to change orders which have already been sent to production.

  6. Can I cancel my order?

    Please contact us at orders@rollingstone.com and we will be happy to cancel your order if it has not yet been sent to production. Typically, items are sent to production 1-2 hours after the order is placed. Unfortunately, we are unable to cancel orders which have already been sent to production.

  7. Can I place an order over the phone?
    We only accept orders placed through our website. If you’re having trouble accessing the site for any reason, please reach out to us at orders@rollingstone.com and we’ll do our best to help. 

Shipping Your Order

  1. The tracking is showing the order has been delivered, but I haven't received it. 

    Please make sure to check the front/back porch, with your neighbors, or family members and roommates. If you are unable to track down your order, please contact us at orders@rollingstone.com and we will do our best to assist you.

  2. Do you offer international shipping? 

    Yes. We appreciate the business from our international customers. Please be aware that the items in your order must not be prohibited by embargo or international restrictions. We are not responsible for orders confiscated by the legal authorities of your country or state and we suggest you check with your local customs office regarding import laws before you place your order.

    Please note that, in addition to the shipping charge, customers shipping to locations outside the U.S. are responsible for paying all costs associated with importing the order, including all taxes, fees and/or duties. Import fees will be billed to you by FedEx, FIMS, or any 3rd party contractor fulfilling your shipment. The listed shipping cost covers the cost of shipping only.


    Please note that all sales are final, and we do not offer exchanges or refunds for international orders, including orders for which you are unable or unwilling to pay the additional duties and taxes which your government requires.

  3. Can I change my shipping address after an order has been placed?

    Please contact us at orders@rollingstone.com, and we will be happy to update your shipping address if your order has not yet been sent to production. Typically, items are sent to production 1-2 hours after the order is placed. Unfortunately, we are unable to adjust the shipping address for orders which have already been sent to production.

  4. How will I know my order shipped?
    As soon as your order has shipped, you will automatically receive a notification via email with the order shipment details.

  5. How can I track my package?
    The email notification you receive with order shipment details will include the tracking number for your package. Please allow 48-72 hours for your tracking link to become active.

    Unfortunately, not all international orders will receive tracking. If you happen to receive tracking on your international order, please note that the tracking only shows the last location scan of the package and it will only update until the shipment gets to the border. Once it reaches the destination country, it will then be delivered by the local post office of that country.

    If you cannot find, or you have not received a shipment confirmation email, please reach out to our team at orders@rollingstone.com.


  6. Why isn’t my tracking number working?
    Please allow 48-72 hours for your tracking link to become active.

    If it has been longer than 5 business days for the tracking to update, or you are unsure of which carrier the tracking number belongs to, please reach out to our team via orders@rollingstone.com

  7. What if my package is lost?

    If you believe your package has been lost in transit, please reach out to our team. We will reprint and reship a new order at no charge to you if your order appears lost in transit. If your tracking number shows the item was picked up from the manufacturer, but the tracking information has not shown movement for 12 business days, please contact us at orders@rollingstone.com and include your order ID and shipping address.


Returning Or Exchanging Your Order

    1. What’s your return or exchange policy?
      Unfortunately, we are not able to offer exchanges or refunds for orders. Please note that all sales are final, and we are not able to issue refunds.

    2.  My merchandise was damaged when I received it, what do I do?

      While we believe in the premium quality of our products, sometimes mistakes happen. If you receive a defective or damaged item, we will replace it at no cost to you. Replacements are valid for identical items only. We must receive notice of damaged or incorrect items within 15 days of receipt. Please contact us at orders@rollingstone.com to report a defective or damaged item. Make sure to include a photo of the damaged or incorrect product, a description of the issue, and the order number.

      If the defective or damaged item is no longer available, we will fully refund the cost of the item plus the applicable portion of shipping charges. Refunds must be made to the credit card originally used to place the order.

      Once the refund has been processed, it usually takes about 5-10 business days for it to show up in your account. If you are experiencing any delays with seeing the funds back in your account, please contact your bank provider.

      Please note many of our T-shirts leverage vintage covers. Any discolorations are authentic to that issue.


Home